FAQ

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What is the Tanshon made of?

Specially formulated polyurethane foam

Can you explain “specially formulated” foam?

Sure. While we can’t go into formulation specifics, we can say that it is not standard polyurethane foam. There are additional additives included that make it feel gel-like and extremely comfortable.

Does the Tanshon contain latex?

It does not.

What are the Tanshon’s dimensions?

Length:  17 inches
Width:    4 inches
Height:   1 inch (ends)
              .5 inch (middle)

Is the Tanshon ultraviolet ray tolerant?    

Indeed — it contains an anti-UV ray additive.

Can the Tanshon be used on all tanning bed types?

Technically, yes. But for best results, it is highly recommended to use it in a vertical bed, or on a flat/slightly curved, non-contoured horizontal bed (e.g. one that doesn’t have a contour for your feet/legs).

My salon has a red light therapy (RLT) bed – can I use the Tanshon on it, too?

Absolutely.

Will water, sweat or lotions affect the Tanshon?

In moderation, the Tanshon is resistant to water, sweat, oil and lotions.

I noticed what looks like a small scratch on my Tanshon — did I receive a used or defective product?

Absolutely not. During the production process, a common and unavoidable small, scratch-like visual may appear. It is not created post-production and will not cause harm to, or malfunction of, the Tanshon.

How often should the Tanshon be cleaned? And how?

For sanitary purposes, the Tanshon must be cleaned after each use. For complete cleaning instructions, please click here. It is extremely important to follow the cleaning instructions as failure to do so may cause damage to the Tanshon and will nullify the warranty.

What is the Tanshon’s temperature tolerance?

The heat tolerance is up to 155°F, the cold tolerance down to -3°F.

Can the Tanshon be used in conjunction with exercise or physical activity?

No — it is for tanning/red light therapy purposes only — and is not intended to treat, cure, or prevent any injury or ailment.

Can the Tanshon be used as a tanning bead head cushion?

It cannot — it is not designed for use with any other body part other than the feet.

What payment types do you accept?

We accept all major credit cards as well as ShopPay, GooglePay, PayPal, and Venmo.

Do you offer bulk order or multiple item discounts?

Definitely. The discount parameters are:
  • 6-19 units (10% discount)
  • 20+ units (15% discount)

Do you accept purchase orders?

Indeed. Please email Customer Care and a representative will assist you.

What is your shipping policy? Do you ship internationally?

We offer FREE standard shipping to customers in the United States and Puerto Rico. We do not ship internationally, but hope to in the very near future. For our complete shipping policy, please click here.

Is the Tanshon warrantied?

Yes — for purchases made/shipped within the United States only (includes US Territories and APO/FPO). The Tanshon is warrantied for 1 year from the date of purchase for any type of non-human error defect or malfunction (e.g. cracking, tearing). For complete warranty information, please click here.

I'd like to make an exchange or return the Tanshon for a refund — what is the process?

It's very simple—you have 45 days from the date of purchase to request an exchange or refund. We cannot accept returns or exchanges due to normal wear and tear or for failure to follow the cleaning instructions. Visit our Customer Care page to submit a return request.

Do you use cookies or share our information?

In order to provide a seamless browsing experience, we utilize some cookie functionalities—and on our homepage you are prompted to accept, reject, or customize them. No matter what information we gather, we do not share it with a third party. For our privacy policies, please click here.

If we have a question, concern, or just want to say hi — how do we contact you?

We'd love to hear from you! Simply email us here.

Why did the chicken cross the road?

To tan, of course.